Damp, mould and compliance

Awaab's Law Emergency Damp And Mould Reports

When a resident reports damp or mould, the clock starts. We deliver a full emergency report within 24 hours so you can act inside the Awaab's Law timescales and keep residents safe.

Request a survey Call the team

The duty

What Awaab's Law Requires

Awaab's Law places strict, legally binding timescales on social housing providers for dealing with damp and mould. Once a hazard is reported you have to investigate within a set period and act on what you find.

The deadlines are tight and the consequences of missing them are serious, for residents and for you. That is where an emergency report comes in. You need a competent inspection and a clear written report fast enough to act inside the deadline. That is exactly what this service is built to deliver.

The report

What The Report Covers

A full emergency report gives you everything you need to act, evidence and close the case.

  • The cause of the damp or mould, not just the symptom
  • Extent and affected areas, with photographs
  • Health and safety risk to residents
  • Recommended remediation and next steps
  • Clear evidence for your compliance record
  • An optional same-visit chemical mould wash

The process

How The 24 Hour Process Works

Four steps from the moment a case is reported to a report you can act on.

STEP 01

Report It

You flag the case to us, by phone or through your usual channel.

STEP 02

We Attend

A competent surveyor attends the property, often same day or next day.

STEP 03

We Report

You get a full written report within 24 hours of instruction.

STEP 04

You Act

You have the evidence and the recommendations to act inside the deadline.

Add-on

Deal With It On The Same Visit

Where it helps, we carry out a chemical mould wash during the same visit as the report. The mould is treated straight away rather than just recorded.

Chemical mould treatment

Treating on the same visit supports your Awaab's Law position and gives the resident immediate relief. It also saves a second appointment, which keeps your programme moving and your costs down. Every report is produced by competent, suitably qualified personnel and written to stand up to scrutiny. Fast does not mean rushed.

Related

Related Services

The services that most often sit alongside an emergency report.

Damp And Mould Condensation Reports

Standard DCM reports for non-emergency cases, within 48 hours.

View service

Chemical Mould Treatment

A same-visit mould wash for immediate resolution.

View service

Compliance Support

Ongoing help staying on top of your housing duties.

View service

Working in social housing? See our social housing providers sector.

FAQ

Common Questions

How fast is the report?
We deliver the full written report within 24 hours of instruction. Where access allows, the site visit is often same day or next day.
What is Awaab's Law?
Awaab's Law sets legally binding timescales for social housing providers to investigate and act on damp and mould once a resident reports it. Our emergency report is built to help you meet those timescales.
Do you treat the mould as well?
Yes. Where it helps we can carry out a chemical mould wash on the same visit so the problem is dealt with straight away, not just recorded.
Who carries out the report?
A competent, suitably qualified surveyor. Every report is written to stand up to scrutiny and support your compliance record.
Can you cover a whole portfolio?
Yes. We scale our resource to match the job, from a single urgent case to a large housing portfolio.

Report A Case Now

Tell us the case and we will get moving. Emergency reports within 24 hours and standard reports within 48 hours.

Request a survey Call the team