Privacy Policy

Who We Are

Salter Surveying Services ("we", "us", "our") provides surveying and site management services across the UK. We are the data controller for the personal information described in this policy. If you have any questions about how we handle your information, you can reach us through our contact page.

What This Policy Covers

This policy explains what personal information we collect, how we use it, who we share it with and what rights you have. It applies to information we collect through our website, when you enquire about our services and when we work with you as a client.

Information We Collect

We collect information you give us and information collected automatically. Depending on how you interact with us, this can include:

• Your name, email address and phone number
• Your company or organisation and your role
• The property or site address relevant to your enquiry
• Details of the service you are asking about
• Any information you include in messages to us
• Technical data such as your IP address and browser, collected by analytics

How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotes
• Deliver the services you have asked us to
• Manage our relationship with you as a client
• Keep records of our work and correspondence
• Improve our website and understand how it is used
• Meet our legal and regulatory obligations

Legal Bases For Processing

Under UK data protection law we rely on the following legal bases:

• Consent, where you have agreed to us contacting you
• Contract, where we need your information to provide our services
• Legitimate interests, where we have a genuine business reason that does not override your rights
• Legal obligation, where we have to process information to comply with the law

Sharing Your Information

We do not sell your information. We only share it where we need to, for example with:

• Team members and contractors who help deliver our services
• Third parties you have asked us to work with, such as your solicitor or lender
• Service providers who support our business, such as IT and analytics
• Authorities or regulators where we are required to by law

Anyone we share your information with is required to keep it secure and only use it for the purpose we share it.

How Long We Keep It

We keep your information only for as long as we need it. That means for the length of our work with you and for a reasonable period afterwards to meet our legal, tax and professional obligations. When we no longer need it, we delete it securely.

Cookies And Analytics

Our website uses cookies and similar technologies to help it work and to understand how visitors use it. You can control cookies through your browser settings. For more detail, see our cookie policy.

Your Rights

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct information that is wrong or incomplete
• Ask us to delete your information in certain circumstances
• Object to or restrict how we use your information
• Ask us to move your information to another provider
• Withdraw consent where we rely on it

To exercise any of these rights, contact us through our contact page. You also have the right to complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how we handle your information.

Data Security

We take appropriate measures to keep your information secure and to protect it against loss, misuse or unauthorised access. No system is completely secure. We work to protect your information at every stage.

Changes To This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date, so please check back occasionally.

How To Contact Us

If you have any questions about this policy or how we handle your information, get in touch through our contact page or call the team.